We want parents to feel confident shopping with TumbleTots.
Return window
We accept returns within 30 days of delivery.
Return condition
To be eligible for a return, the item must be unused, unworn, unwashed, and in its original packaging. For hygiene and baby safety reasons, used baby products may not be eligible for return.
Non-returnable items
Items that show signs of use, washing, damage, stains, odors, missing packaging, or evidence of baby use may not be accepted.
Refunds
Once your return is received and inspected, we will notify you if your refund is approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
If you need a different color, style, or replacement, contact us and we will help if inventory is available.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos of the issue.
Return shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
Safety and hygiene notice
Because this is a baby product, returned items must meet cleanliness and packaging requirements.
Contact
To start a return, contact us with your order number.