Product & safety
What is TumbleTots?⌄
TumbleTots is a baby cushion backpack pillow brand designed to help cushion minor everyday tumbles while babies learn to sit, crawl, stand, and walk.
Is TumbleTots a helmet?⌄
No. TumbleTots is not a helmet, medical device, or safety restraint. It is a soft cushion accessory for supervised play.
What age is it for?⌄
It is generally designed for babies in the sitting, crawling, standing, and early walking stages. Parents should always check fit and supervise use.
Can my baby sleep in it?⌄
No. TumbleTots should not be used during sleep, naps, car rides, crib time, or unsupervised time.
Is it adjustable?⌄
Yes. Most TumbleTots cushion backpacks include adjustable backpack-style straps for a comfortable fit.
Can it prevent all injuries?⌄
No. It may help cushion minor everyday bumps, but it cannot prevent all injuries and should never replace adult supervision.
How do I clean it?⌄
Spot clean when possible and air dry. Do not bleach. Follow the specific product care instructions.
Do you accept returns?⌄
Returns are accepted within 30 days if the item is unused, unworn, unwashed, and in original packaging.
Can I buy more than one design?⌄
Absolutely. Many families pick up a couple of characters — one for home and one for grandma’s — or buy a second as a gift. Browse every design in our full collection.
Ordering & shipping
How long does shipping take?⌄
Orders typically ship within 1–3 business days. US delivery usually arrives in about 5–10 business days. You’ll get a tracking link by email once your order is on its way — see our shipping policy for full details.
Do you offer free shipping?⌄
Yes — standard shipping is free on US orders over $50. Smaller orders are charged a flat rate shown at checkout before you pay.
How do I track my order?⌄
Use the tracking link in your shipping confirmation email, or visit our track your order page. Signed-in customers can also see order status under your account.
Payment & accounts
What payment methods do you accept?⌄
Checkout is handled by Shopify’s secure payment system. We accept major credit and debit cards, plus Shop Pay, Apple Pay, and Google Pay for faster checkout.
Do I need an account to order?⌄
No — you can check out as a guest. But creating a free TumbleTots account lets you track orders, save addresses for faster checkout, and view your history. You can sign in or sign up with email or Google.
How do I contact you?⌄
We’d love to help — reach us any time through our contact page and we’ll get back to you as soon as we can.